RETURNS

Product can be returned (without prowiding any reason) within 14 days from receiving it.


Product can be returned in two ways:

1. You can send us an e-mail to info@hugthestuff.com providing order number and name of returning product. In our reply we will inform you about further steps of the return.

2. You can also use premade form of return (download here). Fill it in and send it to an address given below  with proof of purchase attached.


Hug The Stuff Sylwia Murach
ul. Morenowa 1B/28
10-687 Bartąg
Poland


Hug The Stuff will refund purchasing and shipping cost within 7 days from reciving returned product. Costs will be refunded by using the same form of payment Client used to purchase the product. Shipping cost of the return is to be paid by Customer. Returning product should be unused and delivered in original package.


COMPLAINTS

To submit a complaint:

1. You can send us an e-mail to info@hugthestuff.com providing order number and photo of a faultu product . It is possible that this information will be sufficient to consider the complaint.

2. You can also use premade form of complaint (download here). Fill it in and send it to an address given below  with proof of purchase attached.


Hug The Stuff Sylwia Murach
ul. Morenowa 1B/28
10-687 Bartąg
Poland

Hug The Stuff after receiving faulty product will consider the complaint and then after consulting the Client will decide if faulty product will be repaired, exchanged for a new one or if the cost of purchase will be refunded.